Faq

01
Can I cancel my order?
About this
Unfortunately we are not able to cancel an order once it has been placed.
02
I put the wrong address on my order, what should I do?
About this
Please reach out to @holdmyshields or @0xhazey in our Discord community: discord.gg/vailvr.
03
How can I track my package?
About this
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your AEXLAB tracking page.
04
Do you offer returns?
About this
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, AEXLAB Inc. reserves the right to refuse all returns, reshipments and refunds
05
Do you offer exchanges?
About this
Unfortunately, we are unable to process exchanges at this time.
06
I received incorrect items in my order, what should I do?
About this
Please contact studio@aexlab.com or reach out to @holdmyshields or @0xhazey in our Discord: (http://discord.gg/vailvr) within 48 hours of receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.